Create a new user account

New users must have a qld.gov.au email address, or they must have express permission granted by the LGAQ.
If they have tried to register, ask them if they have received a registration email (check spam/junk folders)

1. Sign into LGOnline
2. Hover over the drop down menu in the top right hand corner, and click on Profile and Settings’
3. Under ‘Portal’ on the left hand side, click on ‘Users’
4. Up the top, under ‘Users’ click ‘+ Add’
5. Enter the new user’s details (just screen name, email address, first and last name)
6. Make sure to click ‘Save’ on the right hand side
7. The new user should receive an email with their new password.
8. If the user is a member of council, set their Organization to their council by clicking on ‘Organizations’ in the menu on the right hand side.
9. Click ‘+ Select’ and find their council.
10. Click on their council, and it should then be displayed under ‘Organizations’
11. Make sure to click ‘Save’ on the right hand side.