Forgotten Password – LGAQ CBC Support

Sign into LGOnline
Hover over the drop down menu in the top right hand corner, and click on ‘Profile and Settings’
Under ‘Portal’ on the left hand side, click on ‘Users’
Search for the user who has forgotten their password with any of the fields displayed
When the user has been located, click ‘Actions’ and then ‘Edit’
On their profile page, click on ‘Password’ on the right hand side.
Change their password to something generic like: pass123 or password
Make sure to tick the ‘Password Reset Required’ checkbox as that will allow them to change their own password as soon as they sign in
Click 'Save'
Let the client know you have reset their password and that they will be prompted to change it.